Privacy Policy

The personal information we collect will depend on how you interact with us. It may include:

• your name, business name, role and contact details;

• information submitted through website forms, enquiries or applications;

• information about your business, fleet, fuel requirements, equipment needs or service requirements;

• account, billing, payment or transaction information where relevant;

• vehicle, fleet or registration information where relevant;

• information required for account setup, verification, credit checks, security or fraud prevention;

• website usage information, including cookies, analytics data, IP address, browser and device information; and

• any other information you choose to provide to us.

We may collect personal information directly from you, from your business or authorised representatives, from related companies, from service providers, or from other third parties where authorised or permitted by law.

We may use personal information to:

• respond to enquiries and provide customer support;

• assess and process applications for products, services, accounts, cards, equipment or fuel supply arrangements;

• provide products, services, account management, reporting and support;

• manage customer, supplier and contractor relationships;

• process transactions, payments, invoices and account administration;

• carry out credit checks, security checks, fraud prevention and risk management;

• communicate with you about products, services, site information, operational updates, promotions or offers;

• improve our website, services, communications and customer experience;

• meet legal, regulatory, accounting and reporting obligations; and

• protect the rights, property and safety of NPDGull, our customers, staff, contractors and others.

Providing personal information is generally optional. However, if you do not provide information requested by us, we may not be able to respond to your enquiry, process an application, provide products or services, or manage an account.

We may use cookies and similar technologies to operate this website, understand how visitors use it, improve performance, measure marketing activity and provide a better user experience.

You can disable cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

If you sign up to receive updates, submit an enquiry, or otherwise indicate that you would like to hear from us, we may contact you about NPDGull products, services, promotions or updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. We may still send important service, account, safety, operational or legal communications where required or appropriate.

We may share personal information where relevant with:

• our employees, contractors, suppliers, agents and service providers;

• related or associated companies;

• providers that support our website, IT, hosting, analytics, communications, payments, account management and other business systems;

• credit reporting, credit risk, fraud prevention or debt collection agencies;

• professional advisers, regulators, government agencies or law enforcement where required or permitted by law;

• third parties involved in providing products or services to you; and

• any other person or organisation where authorised by you or permitted by law.

We do not sell personal information to third parties.

Some of our service providers or systems may be located outside New Zealand. If we transfer personal information outside New Zealand, we will take reasonable steps to ensure it is protected in line with New Zealand privacy requirements, unless an exception applies.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We keep personal information only for as long as needed for the purposes for which it was collected, including business, legal, accounting, reporting, compliance or operational purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will notify affected individuals and the Office of the Privacy Commissioner where required by law.

You have the right to request access to, and correction of, personal information we hold about you, subject to the Privacy Act 2020.

If you believe any personal information we hold about you is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to update it.

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

NPDGull
13 McPherson Street
PO Box 3412
Richmond
Nelson 7050

Phone: 0800 NPD GULL
Email: info@npd.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time. The updated version will be published on this website and will apply from the date it is posted, unless otherwise stated.

Last updated: Thursday 9 July 2026